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Tag Archives: feedback
Don’t ask clients what they think – they might tell you!
Apparently clients are still saying that few firms are checking with them about their level of satisfaction with the service that the law firm is providing. What a shame! It’s such an easy way of providing evidence that, as Matter … Continue reading
How to Make Those Difficult Conversations Easier
Life in any firm can be hard. One of the things that makes life difficult is having difficult conversations. Here are some examples: There’s the colleague you’d like to talk to who either hardly ever turns up to group meetings, or … Continue reading
Tony Reiss 