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Author Archives: tonyreiss
Post COVID 19 – Your Firm Probably Needs a New Strategy
I can always tell if a firm hasn’t got a working strategy. All I have to do is ask a partner what the strategy is. What I typically then hear is a list of activities – and that isn’t a … Continue reading
Is Your Firm Measuring the Right Things?
You’ll most likely have heard the saying “What gets measured gets done!” If you set people targets, and reward them when they meet these targets, they’ll often do all they can to achieve them. This is great in principle, but … Continue reading
Is Asking Clients for Feedback a Sign of Weakness?
Sadly, many professionals think it is! Perhaps they believe that clients will think you lack confidence, or awareness. But I think this view is sorely mistaken. Imagine this situation: you have halfway through your first piece of work with an … Continue reading
Improving Margins in a Downturn for Professional Service Firms
COVID-19 is bound to be affecting workflows and margins. Here’s a programme of activities to address this. Some are strategic and fundamental and others are tactical and operational. These are the questions that need to be answered together with the … Continue reading
How to Price Your Legal Services
In the old days we weighed the files to gauge the price. Then accountants were hired by law firms – timesheets were introduced and the majority of lawyers charged on the basis of time spent. This easily leads to over-charging … Continue reading
Posted in Fee Negotiating
Tagged accountants, discounting, management information, premium pricing, product differentiation, timesheets
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Matter Management Matters – Improving Quality and Efficiency
I’ve delivered dozens of workshops on this topic and always get the same reaction to the question ‘Who is responsible for what aspects of a matter?’ There are blank faces, because there is typically no clear answer. The implications of … Continue reading
Research Findings on What Motivates (and Demotivates) Lawyers
Lockdown is clearly leading to motivation at work issues. I’ve asked more than a thousand lawyers over the last ten years what motivates them at work. To what extent is it a high salary? Or is it status, congeniality, security, … Continue reading
Posted in Leadership and Management
Tagged achievement, autonomy, congeniality, high pay, mastery, recognition, responsibility, security, status
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The World Needs Better Facilitation for Online Group Meetings
The Zoom or Team calls don’t have to be so unengaging, rambling and ineffective. You just need a good facilitator. And what specifically would such a person bring? Here are some benefits. Someone to take a little time out to … Continue reading
Posted in Leadership and Management
Tagged efficient processes, engagement, facilitator, thinking rounds
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Pricing and Fee Negotiating – Training Product Using VC
I’m a great fan of using technology to drive efficiencies and improve performance and have pioneered the use of video conferencing – not just to provide information – but to change mindsets and develop skills. My latest product is a … Continue reading
