- Derogation and Duplication in Delegation – What Clients Need to Know!
- Business Development in Professional Firms is Still Lacking – Part 2: The Remedies
- Business Development in Professional Firms is Still Lacking – Part 1: The Problem
- How to Build Greater Rapport with Clients
- The Knowing-Doing Gap in Law Firms!
Category Archives: Business Development and Selling
Part 1 of this article outlines the case that senior income generators in professional service firms are still not fully committed to carrying out effective BD. And that this lack of commitment isn’t their fault. I point out that there’s … Continue reading
Let’s admit it – senior income generators in professional service firms are still not fully committed to carrying out effective BD. But is it their fault? I don’t think so. Senior management, heads of BD functions and heads of practice … Continue reading
It is believed that there are 5 levels of communication between clients and their advisors (see below). To move to deeper levels of communication you need the skills of building rapport. The more rapport you have the easier it is … Continue reading
If you are unfamiliar with the term, by Improv I mean a form of theatre (improvisational theatre) where what is performed is created in the moment. In its purest form, the dialogue, action, story, and characters are created collaboratively by the players … Continue reading
Lawyers are a self-critical bunch – too self-critical sometimes! I consistently hear lawyers saying ‘I’m no good at selling’ or something similar. This is where the world of ‘the inner game’ and tennis coaching comes in! One of the most … Continue reading