Category Archives: Coaching and Training

Falling Off The Ladder of Inference

Here’s a typical scenario which explains the ladder of inference… You briefed your assistant Jo yesterday to draft a document and give it to you first thing this morning. It’s on your desk at 10.00am (not exactly first thing!) and … Continue reading

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How to Change Our Work Habits

Gretchen Rubin has recognised that there are four types of people at work, based on our tendencies to respond to expectations. It turns out there are two types of expectation: outer expectations, such as work deadlines or accepting requests from … Continue reading

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Skills Training using Video Conferencing Software – Does it Work?

Do you really need to fly people to attend training events to learn new skills? A good question when clients are baulking at the costs of such events and not clear they are getting value for money. With the development … Continue reading

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Giving Feedback Using Radical Candor (or Candour for the Brits!)

Kim Scott tells a great story about getting feedback from Sheryl Sandberg whilst working at Facebook. It goes roughly like this… After a presentation, Sheryl said: ‘You know you say ‘um’ a lot.’ Kim, who thought she was a pretty … Continue reading

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How to Walk in Your Client’s Shoes

We all know we should try to put ourselves in our client’s shoes. But it can be hard to do that when there’s so much going on in our own shoes. So here are some thoughts about what clients might … Continue reading

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Beware Making Assumptions About Others

Or, why you never want to share a table with a stranger, by Douglas Adams I had the great pleasure of meeting Douglas back in the 1980’s in his flat in Islington, London. He tells the story like this… “I … Continue reading

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Derogation and Duplication in Delegation – What Clients Need to Know!

Many firms still haven’t cracked the challenges of delegating work properly. Here is a summary of the issues: Frankly most of us know that it often feels easier to do the work ourselves than to have to explain it to … Continue reading

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