Category Archives: Coaching and Training

Giving Feedback Using Radical Candor (or Candour for the Brits!)

Kim Scott tells a great story about getting feedback from Sheryl Sandberg whilst working at Facebook. It goes roughly like this… After a presentation, Sheryl said: ‘You know you say ‘um’ a lot.’ Kim, who thought she was a pretty … Continue reading

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How to Walk in Your Client’s Shoes

We all know we should try to put ourselves in our client’s shoes. But it can be hard to do that when there’s so much going on in our own shoes. So here are some thoughts about what clients might … Continue reading

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Beware Making Assumptions About Others

Or, why you never want to share a table with a stranger, by Douglas Adams I had the great pleasure of meeting Douglas back in the 1980’s in his flat in Islington, London. He tells the story like this… “I … Continue reading

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Derogation and Duplication in Delegation – What Clients Need to Know!

Many firms still haven’t cracked the challenges of delegating work properly. Here is a summary of the issues: Frankly most of us know that it often feels easier to do the work ourselves than to have to explain it to … Continue reading

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The Knowing-Doing Gap in Law Firms!

What do I mean by the Knowing-Doing gap? Here are a couple of examples: Most partners know they should be giving regular feedback to associates – praising good efforts and correcting errors. Yet associates tell us repeatedly that they don’t … Continue reading

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Dealing with the Four Leadership Contradictions Facing Mid-Levels

On the leadership programmes I run for various firms, advice is given by representatives of each firm which often appears to be contradictory. I’m keen to shed light on a potential way forward for mid-levels who may be confused. Typical … Continue reading

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Great Bosses Don’t Tell People What to Do – They Coach!

There’s a simple process for doing great coaching. It’s called the GROW model. GROW is an acronym standing for Goal – Current Reality – Options – Wrap Up. The model is a simple yet powerful framework for structuring a coaching … Continue reading

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