Category Archives: Coaching and Training

Checklist for Coaches – First Meeting with Client

Posted on 8 June 2020 by tonyreiss

That first coaching meeting is so important. So many things to cover and it can be really important to have a proper, well-founded set up. Here’s my checklist: What are their expectations Previous experience of coaching What are you expecting, … Continue reading →

Posted in Coaching and Training | Tagged checklist, first meeting, set-up | Leave a comment

Solutions-Based Coaching using OSKAR

Posted on 24 April 2020 by tonyreiss

Originating from the Solutions Focused Approach, the OSKAR coaching model is a powerful framework to help your coaching sessions focus on solutions rather than problems. Here is a brief description of the different stages which I have adapted from the … Continue reading →

Posted in Coaching and Training | Tagged Jackson, McKergow, OSKAR, scaling, solutions not problems, solutions-focused coaching | Leave a comment

Do You Listen to the Message or the Messenger?

Posted on 3 March 2020 by tonyreiss

It’s frustrating isn’t it when many of our own good ideas are not taken up until an outside consultant comes in and says the same thing. Then it’s the best idea since sliced bread! They just had to be dressed in … Continue reading →

Posted in Coaching and Training, Leadership and Management | Tagged Edward L Thorndike, Hermes, message or messenger, solomon Asch | Leave a comment

Could Leaders Learn More from the Arts than Business Schools?

Posted on 23 February 2020 by tonyreiss

If you are in business and just like crunching numbers in a spreadsheet, you may not be interested to read on. Believe it or not, MBA students at Said Business School in Oxford, as part of their learning programme, had … Continue reading →

Posted in Coaching and Training, Leadership and Management | Tagged Bartleby, Carnegie Mellon, Leadership, leadership training, MBA students, RADA, Said Business School | Leave a comment

Why Isn’t L&D Happening in Law Firms?

Posted on 25 November 2019 by tonyreiss

I’ve recently attended an excellent workshop at Reed Smith on the O-shaped lawyer. In case you’re interested, this basically means a more rounded T-shaped lawyer. The T-shaped lawyer was one that had more than just technical excellence – they had … Continue reading →

Posted in Coaching and Training | Tagged added-value training, O-shaped, T-shared | Leave a comment

Falling Off The Ladder of Inference

Posted on 2 May 2019 by tonyreiss

Here’s a typical scenario which explains the ladder of inference… You briefed your assistant Jo yesterday to draft a document and give it to you first thing this morning. It’s on your desk at 10.00am (not exactly first thing!) and … Continue reading →

Posted in Coaching and Training, Leadership and Management | Tagged action, argyris, assumptions, beliefs, conclusions, data, ladder on inference, senge, The Fifth Discipline | Leave a comment

How to Change Our Work Habits

Posted on 1 May 2019 by tonyreiss

Gretchen Rubin has recognised that there are four types of people at work, based on our tendencies to respond to expectations. It turns out there are two types of expectation: outer expectations, such as work deadlines or accepting requests from … Continue reading →

Posted in Coaching and Training, Leadership and Management | Tagged expectations, gretchen rubin, habits, obligers, questioners, rebels, upholders | Leave a comment

Skills Training using Video Conferencing Software – Does it Work?

Posted on 31 December 2018 by tonyreiss

Do you really need to fly people to attend training events to learn new skills? A good question when clients are baulking at the costs of such events and not clear they are getting value for money. With the development … Continue reading →

Posted in Coaching and Training | Tagged distance learning, E-learning, on-the-job, online learning, OTJ, reflection, VC software | Leave a comment

Giving Feedback Using Radical Candor (or Candour for the Brits!)

Posted on 22 October 2018 by tonyreiss

Kim Scott tells a great story about getting feedback from Sheryl Sandberg whilst working at Facebook. It goes roughly like this… After a presentation, Sheryl said: ‘You know you say ‘um’ a lot.’ Kim, who thought she was a pretty … Continue reading →

Posted in Coaching and Training, Leadership and Management | Tagged candor, candour, feedback sandwich, kim scott, obnoxious aggression, radical candor, ruinous empathy, sheryl sandberg, you say um alot | Leave a comment

How to Walk in Your Client’s Shoes

Posted on 4 June 2018 by tonyreiss

We all know we should try to put ourselves in our client’s shoes. But it can be hard to do that when there’s so much going on in our own shoes. So here are some thoughts about what clients might … Continue reading →

Posted in Business Development and Selling, Coaching and Training | Tagged client feelings, client focused, client-centric, moccasins | Leave a comment