Tag Archives: client service

Is Client Service Going Out the Window During Lockdowns?

Posted on 12 January 2021 by tonyreiss

It’s not easy delivering outstanding service at the best of times. But now, with so little fact-to-face time? There are just so many pitfalls. Let’s analyse the situation to show where these potential traps are. First, there’s knowing what the … Continue reading →

Posted in Business Development and Selling | Tagged , , , , , | Leave a comment

Why Clients Cannot Receive GOOD, FAST and CHEAP Service

Posted on 26 August 2014 by tonyreiss

There is an old saying:   Here’s why this makes sense. For a start we need to define our terms. ‘GOOD’ doesn’t mean ‘not bad’! It means rigorous. It means putting your best brains on the job and providing all … Continue reading →

Posted in Business Development and Selling | Tagged , | Leave a comment

Don’t ask clients what they think – they might tell you!

Posted on 29 June 2012 by tonyreiss

Apparently clients are still saying that few firms are checking with them about their level of satisfaction with the service that the law firm is providing. What a shame! It’s such an easy way of providing evidence that, as Matter … Continue reading →

Posted in Business Development and Selling | Tagged , , , , , , | Leave a comment

What Law Firms Could Learn from Singapore Airlines

Posted on 12 April 2012 by tonyreiss

  I’ve just had my first experience of travelling Business Class on Singapore Airlines. In the back of my mind I had thoughts that they had a good reputation. Upon returning I checked this out and they claim to be … Continue reading →

Posted in Business Development and Selling, Strategy | Tagged , , , , , , , | Leave a comment