Tag Archives: client satisfaction

Are You Listening to Your Clients? Here’s a client satisfaction survey to use!

Posted on 21 October 2013 by tonyreiss

I still think that the average firm doesn’t check in with clients often enough or rigorously enough to confirm what aspects of service the clients like and what they’d like more of, or less of. Not sure I understand why … Continue reading →

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Don’t ask clients what they think – they might tell you!

Posted on 29 June 2012 by tonyreiss

Apparently clients are still saying that few firms are checking with them about their level of satisfaction with the service that the law firm is providing. What a shame! It’s such an easy way of providing evidence that, as Matter … Continue reading →

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