Category Archives: Leadership and Management

Improving Margins in a Downturn for Professional Service Firms

COVID-19 is bound to be affecting workflows and margins.  Here’s a programme of activities to address this. Some are strategic and fundamental and others are tactical and operational. These are the questions that need to be answered together with the … Continue reading

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Research Findings on What Motivates (and Demotivates) Lawyers

Lockdown is clearly leading to motivation at work issues. I’ve asked more than a thousand lawyers over the last ten years what motivates them at work. To what extent is it a high salary? Or is it status, congeniality, security, … Continue reading

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The World Needs Better Facilitation for Online Group Meetings

The Zoom or Team calls don’t have to be so unengaging, rambling and ineffective. You just need a good facilitator. And what specifically would such a person bring? Here are some benefits. Someone to take a little time out to … Continue reading

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Why Professionals Just Focus on Earning Fees…

…And don’t do all the other good things they should. What sort of things am I talking about? It’s the non-billable stuff, such as business development, managing key accounts, generating knowhow and sharing it with colleagues, introducing clients to colleagues … Continue reading

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Bad Meetings. Bad Decisions.

Hope you don’t get involved in a meeting as bad as this one… It’s October 1940 when Benito Mussolini met with his generals to discuss the arrangements for invading Greece. He asked what might seem like an important question: Are … Continue reading

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There are Three Distinct Types of Firm

There are three predominant reasons for partners to go into business together, according to Professor Stephen Mayson (see stephenmayson.com). None is inherently better than the others and each should have their appropriate supporting cultures which affect investment and approach to … Continue reading

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​Do You Listen to the Message or the Messenger?

It’s frustrating isn’t it when many of our own good ideas are not taken up until an outside consultant comes in and says the same thing. Then it’s the best idea since sliced bread! They just had to be dressed in … Continue reading

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Could Leaders Learn More from the Arts than Business Schools?

If you are in business and just like crunching numbers in a spreadsheet, you may not be interested to read on. Believe it or not, MBA students at Said Business School in Oxford, as part of their learning programme, had … Continue reading

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Letter to the Senior Partner: Diversity Matters

From: Staff Member To: Senior Partner Subject: Diversity Isn’t Happening! We’ve been talking a good game on diversity and inclusion issues for some time now but, quite frankly, it seems to have fizzled out. Sorry to be so blunt about … Continue reading

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How Lawyers & Their Firms Can Be More Innovative – Live Broadcast with Tony Reiss

A live webinar lasting 1.5 hours and starting at 2.30 on 12 November 2019. Why do Law Firms Need to be More Innovative? The world is changing fast, particularly with the development of AI and algorithms. Some commentators talk about … Continue reading

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