Category Archives: Leadership and Management

Post COVID 19 – Your Firm Probably Needs a New Strategy

I can always tell if a firm hasn’t got a working strategy. All I have to do is ask a partner what the strategy is. What I typically then hear is a list of activities – and that isn’t a … Continue reading

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Is Your Firm Measuring the Right Things?

You’ll most likely have heard the saying “What gets measured gets done!” If you set people targets, and reward them when they meet these targets, they’ll often do all they can to achieve them. This is great in principle, but … Continue reading

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Improving Margins in a Downturn for Professional Service Firms

COVID-19 is bound to be affecting workflows and margins.  Here’s a programme of activities to address this. Some are strategic and fundamental and others are tactical and operational. These are the questions that need to be answered together with the … Continue reading

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Research Findings on What Motivates (and Demotivates) Lawyers

Lockdown is clearly leading to motivation at work issues. I’ve asked more than a thousand lawyers over the last ten years what motivates them at work. To what extent is it a high salary? Or is it status, congeniality, security, … Continue reading

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The World Needs Better Facilitation for Online Group Meetings

The Zoom or Team calls don’t have to be so unengaging, rambling and ineffective. You just need a good facilitator. And what specifically would such a person bring? Here are some benefits. Someone to take a little time out to … Continue reading

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Why Professionals Just Focus on Earning Fees…

…And don’t do all the other good things they should. What sort of things am I talking about? It’s the non-billable stuff, such as business development, managing key accounts, generating knowhow and sharing it with colleagues, introducing clients to colleagues … Continue reading

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Bad Meetings. Bad Decisions.

Hope you don’t get involved in a meeting as bad as this one… It’s October 1940 when Benito Mussolini met with his generals to discuss the arrangements for invading Greece. He asked what might seem like an important question: Are … Continue reading

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There are Three Distinct Types of Firm

There are three predominant reasons for partners to go into business together, according to Professor Stephen Mayson (see stephenmayson.com). None is inherently better than the others and each should have their appropriate supporting cultures which affect investment and approach to … Continue reading

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​Do You Listen to the Message or the Messenger?

It’s frustrating isn’t it when many of our own good ideas are not taken up until an outside consultant comes in and says the same thing. Then it’s the best idea since sliced bread! They just had to be dressed in … Continue reading

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Could Leaders Learn More from the Arts than Business Schools?

If you are in business and just like crunching numbers in a spreadsheet, you may not be interested to read on. Believe it or not, MBA students at Said Business School in Oxford, as part of their learning programme, had … Continue reading

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