Tag Archives: PwC

Are You Listening to Your Clients? Here’s a client satisfaction survey to use!

Posted on 21 October 2013 by tonyreiss

I still think that the average firm doesn’t check in with clients often enough or rigorously enough to confirm what aspects of service the clients like and what they’d like more of, or less of. Not sure I understand why … Continue reading →

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Consultative Selling for the Professions – Seven Simple Steps

Posted on 11 March 2012 by tonyreiss

My article on Procter & Gamble’s seven selling steps has been popular. It covered the process that P&G found worked for their sales specialists while on a call (state the idea, explain how it works, reinforce key benefits etc). In … Continue reading →

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