Tag Archives: checklists

Is Client Service Going Out the Window During Lockdowns?

It’s not easy delivering outstanding service at the best of times. But now, with so little fact-to-face time? There are just so many pitfalls. Let’s analyse the situation to show where these potential traps are. First, there’s knowing what the … Continue reading

Posted in Business Development and Selling | Tagged , , , , , | Leave a comment

Derogation and Duplication in Delegation – What Clients Need to Know!

Many firms still haven’t cracked the challenges of delegating work properly. Here is a summary of the issues: Frankly most of us know that it often feels easier to do the work ourselves than to have to explain it to … Continue reading

Posted in Coaching and Training, Leadership and Management | Tagged , , , , | Leave a comment