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Tag Archives: listening
Is Client Service Going Out the Window During Lockdowns?
It’s not easy delivering outstanding service at the best of times. But now, with so little fact-to-face time? There are just so many pitfalls. Let’s analyse the situation to show where these potential traps are. First, there’s knowing what the … Continue reading →
Posted in Business Development and Selling
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Tagged checklists, client feedback, client service, listening, lockdown, working remotely
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Using the Skills of Improv to Build Better Rapport
If you are unfamiliar with the term, by Improv I mean a form of theatre (improvisational theatre) where what is performed is created in the moment. In its purest form, the dialogue, action, story, and characters are created collaboratively by the players … Continue reading →
How to Build Rapport
The word rapport comes from the same root word as rapporter in French – to bring back. When I run workshops on rapport to mixed nationality groups I usually point out that the English must be so bad at it … Continue reading →
Posted in Business Development and Selling, Coaching and Training
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Tagged body language, iceberg, listening, rapprt, respect
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Elevator Pitching – The WOW, HOW, NOW Approach
One of the hardest exercises I run on training courses is the Elevator Pitch. We role play them meeting me at a coffee break at a conference or something similar. People typically: talk too much, use too much jargon, stand … Continue reading →
Posted in Business Development and Selling, Networking
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Tagged elevator pitch, listening, networking, twitter
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Influencing People on the Phone Through Rapport
Do you have important discussions on the phone and find some of them difficult? We put our point of view and explain our reasons and they counter with something else. It can feel like you’re transmitting on FM, but they’re … Continue reading →
Posted in Business Development and Selling, Leadership and Management
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Tagged influencing, listening, phone, rapport, voice
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Tony Reiss 
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