Monthly Archives: March 2013

How Firms Can Ensure Getting Value from Coaching

Given the private and confidential nature of the relationship between the coach and person being coached, there can obviously be some issues for the budget-holder as to how to ensure you get value for money from the investment in coaching. … Continue reading

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How to price professional services

Here’s a review of the main ways that firms can charge for their services. Ideally the basis for charging should provide a win-win for firm and client. So how do the main forms of charging typically get viewed from these … Continue reading

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Marketing Litigation Practices – the Funeral Service of the Legal Profession?

  I feel sorry for litigators!  It’s hard for you to know where the next dispute is going to come from. On top of that, nobody wants to talk to you! Clients don’t like to think about conflicts so tend … Continue reading

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Matter Profitability – Plugging that Leaking Sieve

The maxim says “Failing to plan is planning to fail!” Yet how many of us consciously plan our matters? Clients ask us how much a matter will cost. And in effect we guess! The big danger in that approach is … Continue reading

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Influencing People on the Phone Through Rapport

Do you have important discussions on the phone and find some of them difficult? We put our point of view and explain our reasons and they counter with something else. It can feel like you’re transmitting on FM, but they’re … Continue reading

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For Successful Selling, Which is More Important – Credibility or Rapport?

The age old sales tip goes – in the first five minutes tell them something they don’t know and ask them a question that gets them to think. There’s something in that. After all you want the prospect to be … Continue reading

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