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Author Archives: tonyreiss
How Trainers Should Deal with Prisoners, Protesters and Passengers
At most training workshops, there are four types of attendees – particularly if people have been made to attend! There are the 4 P’s: The Prisoners – who are sat there screaming in their heads ‘let me out!’ The Protesters – who … Continue reading
Posted in Coaching and Training
Tagged participants, passengers, peter block, prisoners, protesters
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Coaching the Six Steps to Positive Habits
There are stages to our development. We start off being unconsciously incompetent – as a young child, for example, we don’t know we can’t ride a bike. Then we get on a bike and become consciously incompetent. Then with somebody’s … Continue reading
How to Write a Persuasive Email
Joseph Pulitzer the great journalist said: Put it before them briefly so they might read it, clearly so they will appreciate it, picturesquely so they will remember it and, above all, accurately so they will be guided by its light. … Continue reading
Law Firms Need to Use More ‘Nemawashi’
The Japanese can teach us about decision-making and successfully implementing change. They use an approach called Nemawashi, which roughly translates as ‘smoothing around the roots before planting’. Toyota has pioneered the use of nemawashi (see http://blog.toyota.co.uk/nemawashi-toyota-production-system). Basically the nemawashi approach … Continue reading
How to Deal With Resistance to Change Within Law Firms
Most resistance to change gets communicated subtly. We need to pick up the clues. The resistance is often not in the words they are using but more in the manner through which they are communicating. How naive I was when … Continue reading
Posted in Leadership and Management, Managing Change
Tagged 9 out of 10 enthusiasm, peter block, resistance, tactful
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A Bible for Mentors and Trainees in Law Firms
Law firms have a great tradition of learning from the master – sitting with Nellie, as it is sometimes called in the UK. It’s a great way of learning. But only if ‘Nellie’ has good practices and is a good … Continue reading
Leadership in Law Firms is Too Important to be Left to Partners
Law firms have a wealth of untapped talent at the senior associate (SA) level in my view. If partners could let go a bit more, so much more could get done and margins would be improved. I’m not talking about … Continue reading
How Effective are Your Conference Calls?
Let’s face it, conference calls can be a nightmare! All those calls to the far side of the globe, sometimes at socially inconvenient times of the day or night, perhaps not knowing: why you’ve been invited to take part, who … Continue reading
Posted in Leadership and Management, Networking
Tagged chairing meetings, conference calls, efficient process, meetings, rigour
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Tony Reiss 
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