Author Archives: tonyreiss

Are Your Lawyers Entrepreneurial and Innovative Enough?

I recently took part in a fascinating webinar on People Strategies run by the IE Law School as part of their Lawyers’ Management Programme. Lawyers from all over the world were logged in to the discussion. One of the most … Continue reading

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Communication Strategies – Why ‘Spray & Pray’ Isn’t Effective

Firms often struggle to find effective strategies to communicate with staff. Just what is the best way of dealing with the communication aspects of a cost cutting exercise or a potential merger? Given the likely anxieties, do you keep it … Continue reading

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Coaching for Well-formed Outcomes – PACER Beats GROW

Many coaches use the GROW model and start a coaching conversation with questions to ascertain the client’s ‘goal’, such as: What would you like to talk about? What would you like to achieve? The PACER technique used by Judith Lowe … Continue reading

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Saying ‘No Thanks’ to Pitch Requests

Chargeable hour targets can feel daunting and partners can be tempted to take whatever work they can find. But just because you get invited to pitch for some work, doesn’t mean you should automatically accept the invitation. The process of … Continue reading

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Great Teamwork and How to Achieve It

We all know the great experience of being in a team where it all just clicks. You feel good. You see good things happening. You’re enjoying it! But what are the secrets to achieving this? Alex “Sandy” Pentland did an … Continue reading

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Why Clients Should Choose Midsize Firms

Many of my clients feel the pressure of being in the middle, squeezed between the big firms and the smaller firms – neither one thing nor the other. The big firms have so many more offices and resources and the … Continue reading

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How to Start a Meeting Well

We tend to worry about the meeting content and not put enough emphasis on starting the meeting well. The more people present, perhaps with different perspectives, the more important it can be to set the meeting up well. Consider whether … Continue reading

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The Role of the Chair of the Meeting

There are a lot of misunderstandings about the role of a Chair of a meeting. The Chair should manage three strands of activity at the meeting – the people, the process as well as the content. The role of the … Continue reading

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Challenging Meeting Coming Up? Here’s a Preparation Checklist

Many meetings are pretty straightforward and we don’t have to worry particularly about how they’ll go – we’ll be relaxed and can respond in the moment. Other meetings might be more challenging or stressful. There might be a lot riding … Continue reading

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Are You Listening to Your Clients? Here’s a client satisfaction survey to use!

I still think that the average firm doesn’t check in with clients often enough or rigorously enough to confirm what aspects of service the clients like and what they’d like more of, or less of. Not sure I understand why … Continue reading

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